Welcome Kit

Welcome! Your $1,000 deposit has been received and your delivery spot is now secured.

You’ll shortly receive an email with access to your MyAOR Portal, along with key dates as you move through the Welcome Kit. MyAOR is your one stop shop for building your dream AOR – where you can view what comes standard with your chosen model and select your options.

Please take some time to review the Welcome Kit steps below so you’re familiar with each stage of the process. Even if you move ahead, we’ll still be in touch at every milestone to ensure everything is covered.

If you have any questions about your order, please send us a message via the Contact tab in MyAOR – our team will be happy to help.

Thank you for choosing Australian Off Road. We look forward to helping you create many unforgettable adventures in your new AOR

Payment 1 – $1,000 Holding Deposit
A $1,000 holding deposit is required to secure your delivery month.
This deposit is 100% refundable within 14 days of payment.

Payment 2 – $15,000 Deposit
A further $15,000 deposit is due 14 days after the holding deposit.

Payment 3 – $55,000 Commencement Deposit
A $55,000 commencement deposit is due 12 weeks prior to your delivery month. Your invoice will be issued 16 weeks prior. Payment must be received by the invoice due date for production to commence.

Payment 4 – Final Payment
Your final invoice will be issued 4–6 weeks prior to your scheduled completion date. Once payment is received, ownership of your AOR is confirmed and a VIN number will be issued for insurance and ownership purposes. Your registration number will be provided at handover (ID verification is required).

We accept the following payment methods:

Bank transfer
Please contact us to confirm bank details

Credit card
1.5% surcharge applies to all payments over $2,000
All cards accepted – excluding Amex

AOR Administration will email your invoices as they are due. If you have any questions or are not receiving your emails, please contact us.

All new AOR owners will receive their AOR Sales Contract via email with a link to DocuSign. If you can’t locate the email, please check your junk or spam folder.

Before completing your contract, please read all the information on this Welcome Kit page. Once ready, complete the required sections of the AOR Sales Contract and submit it via the DocuSign link within 14 days of receipt.

After submission, a PDF copy of the completed contract will be automatically emailed to you for your records.

Choosing the right options is an important part of your AOR journey, helping ensure your van is perfectly suited to your off road lifestyle. If you have any technical questions or need more information about available options, please send us a message via the Contact tab.

Please note that option changes can only be made prior to your finalisation date. Once your order is finalised, no further changes can be made.

Select your cabinetry, benchtops, upholstery and external colour scheme – see Colour Schemes to preview the colour choices!

The model TARE weight is inclusive of all standard items, with no fluids onboard. No fluid, no gas, no items in the fridge, etc. Please refer to the model specifications for all standard inclusions. Optional extras are not included in the model TARE weight.

Individual trailer TARE weight estimates are calculated including options selected on the MyAOR Portal, as the trailers are weighed prior to handover (including all options).

The model TARE weight given is an estimate and may have a variance of +/- 100KG depending on options, position of options, supplier product changes, and weigh bridge variance.

We use the REDARC Manager 30 battery charging system in all of our models. This unit can be paired with either AGM or Lithium Batteries. The Manager 30 system controls the 240 volt charging of the trailer batteries from mains power and controls and boosts the 12 volt charging from the vehicle to the trailer batteries. This feature is very important as most modern vehicles have limited output available from their alternators. The Manager 30 also controls the solar charging of the batteries with its inbuilt regulator, capable of managing up to 500 watts of solar input.

The unit has a remote monitor that shows battery voltage, battery capacity, and incoming voltages from mains power, vehicle charge and solar input. It also displays the charge amps coming in from all power sources, as well as the discharge amps being used in your camper such as lights, the fridge or pumps, enabling you to easily monitor the performance of all systems.

Depending on the appliances that you plan to travel with, you may need to upgrade your inverter.

For all standard and optional battery systems please refer to the Electrical tab on your MyAOR Portal.

Your new camper or caravan will be fitted with load rated wheels and tyres. This is a legal requirement for registration in all states.

Standard wheels

All AOR models are fitted as standard with 17” x 8” steel rims. The rims are load rated to at least 1375kg and stamped accordingly or come with the appropriate paperwork for ratings. They can come with a few different offsets and 2 different stud patterns to match different vehicles as best as we can. The below wheels except for the Genuine 200 series wheel are black in colour any change outside this will require powdercoating at additional cost.

Positive 30 offset with a PCD of 6/139.7 are potentially interchangeable with the following tow vehicles:

• Some Ford Ranger
• Holden Colorado
• Some Mazda BT-50
• Mitsubishi Challenger
• Mitsubishi Pajero
• Mitsubishi Triton
• Toyota Hilux
• Toyota Prado (150 and 120)

Zero offset with a PCD of 6/139.7 are potentially interchangeable with the following tow vehicles:

• Y60 and Y61 Nissan patrol
• 80series land cruiser

Zero offset with a PCD of 5/150mm are potentially interchangeable with the following tow vehicles:

• Land cruiser 70 series range
• Land cruiser 105 series – rigid axle – non-Independent front suspension

Positive 45 with a PCD of 6/139.7 are potentially interchangeable with the following tow vehicles:

• Land cruiser 300 series

• Some Ford Ranger

AOR can also supply a Genuine Toyota 200 series 5 stud 17” x 8” steel rim. This rim has a PCD of 5/150mm and a +60 offset to match the tow vehicle for and comes with a load rating certificate for 1500kg. This wheel is silver in colour but can be powder coated for additional cost:

• Land cruiser 100 and 200 series – Independent front suspension

 

Most AOR standard 17” steel rims are available black all wheels can be powder coated for an additional cost. Please refer to your MyAOR Portal for colours and costings.

Standard tyres

Standard tyres fitted to all AOR steel rims are a Cooper Tyre AT3 all-terrain 265/70 R17. These tyres are load rated to 1450kg, this is written on the side wall of the tyre “load rating 121”, and they are of an L/T Light Truck construction. This load rating exceeds the required load rating of 1250kg.

Optional tyres

If our standard tyres don’t suit your application, please refer to your MyAOR portal to see a list of optional brands, models and sizes that we can supply for your trailer with pricing.

Customer supplied wheels and tyres:

If you wish to have alternative wheels and tyres to what we offer, please arrange this with a supplier of your choice. We highly recommend Bob Jane Noosa as they are very familiar with our wheel and tyre specifications.

It is essential that your wheels and tyres are confirmed and supplied to AOR before production commences. They must also be load rated to a minimum as per below:

Minimum load rating requirements is: 1250kg (for trailers with an upgraded atm of 2600kg this will change to 1300kg)

Any tyre fitted must have a load rating of 116 as a minimum. This equates to 1250kg (for trailers with an upgraded atm of 2600kg will need to be minimum of 118 load rating which is 1320kg)– Anything less will not meet registration requirements and will not be fitted.

Please note:

• Factory alloy/steel wheels cannot be fitted as they are not load rated.
• The centre hole of the wheel needs to be at least 110mm to fit our brake hubs. We will also require you to supply your own wheel nuts for supplied wheels please note some capped wheel nuts are to short we run a 45mm capped nut.

Customer wheels and tyre checklist

• Rims meet minimum load rating and are stamped with a load rating.
• Tyres meets minimum load rating.
• Aor notified of axle offset and pcd
• AOR notified of colour preference
• Name and build number on any sent items and AOR notified of dispatched.

Regardless of what wheels and tyres you select; they must be chosen and delivered to AOR prior to production commencement.

240 Volt power

A 15amp to 10amp adapter connects your trailer to a standard household power point safely and legally. The difference between a standard domestic power point and a caravan is the amount of power they are designed to carry. A household power point is designed to operate at up to 10a (amps) but a caravan is designed to operate at up to 15a of power. For safety reasons a 15a caravan lead does not plug into a standard 10a household power point.

An Ampfibian 15a to 10a adapter safely and legally connects a 15a load to a standard 10a domestic power point, protecting the domestic power supply from overloading. Please refer to the Electrical tab in your MyAOR Portal.

AOR models are fitted with a fresh water tank or fresh and grey water tank options are available.

An additional fresh water tank can be added to some models – please refer to the Lifestyle tab.

As a guide, typical water usage with a shower/hot water service fitted is 10L per person per day and 10L for washing up. Some couples report daily water usage as low as 20L per day.

A grey water tank is required for entry into many National Parks so please consider the type of travel you intend to do. Sometimes water storage is more critical in remote areas than battery storage as water is not as easily replenished. Som models have a ‘river access system’ enabling water to be drawn from a river up to 5m away with a 2m head. Alternatively you can import water in your jerry cans and use the river access system to access that water.

At the time of purchase, you have the option to purchase an extended 5-year warranty with roadside assistance for your AOR. Find out more. Extended Warranty is a third party product by AWN Insurance. Terms and conditions apply. For details regarding your policy please contact AWN Insurance directly.

Please ensure you take the time to carefully review AOR’s warranty policy. Please note that third party products are covered by the individual supplier’s warranty terms and conditions. Any warranty claims, repairs or support relating to these items must be directed to the relevant supplier.

For all Customer Supplied Items please use the following process.

1. Discuss the items first with the Sales
2. Sales will discuss if the items are suitable to be supplied
3. Verbal/email approval by Sales required
4. Download and complete the “Customer supplied items” template and clearly define the items with detailed instructions
5. Submit the form with the items to AOR

Please note – We cannot receive items into our system and the production process unless this form is completed in full and attached when the items are delivered.

Document attached

AOR will be in contact to schedule your finalisation appointment.

Please review and download the appropriate registration form.

1. Register in Queensland first

• Start by downloading these 3 forms:

• • New customer (never owned a QLD registered vehicle before) (PDF)
  • Garaging statement (to register in QLD you must have a QLD garaging address) (PDF) to be completed if the registered operator is unable to provide proof of a Queensland Garaging Address.
  • Registration documentation/application (PDF)
• Complete these forms as best you can – you can sign but please do not date the form yet
• Return the original form/s to AOR via post (39 Ron Parkinson Cres, Caloundra QLD 4551) or in person – only original forms are accepted
• A registration plate is then attached to your caravan
• During your handover we will issue you an ‘Interim Registration xxx’ which confers the same rights on registered parties/operators as formal registration. This label will lapse once the Department of Transport registers your vehicle. This is not a cover note but it is a legal certificate advising that registration is being processed. It does not act as a formal registration.
• After your handover we will lodge your registration application with the Department of Transport, the TMR process the applications within two to three weeks of the applications being received.
• You will have 12 months registration
• You should transfer registration to your home State as soon as possible – you will receive a pro-rata refund for unused fees from the Department of Transport

We are unable to register your caravan if you have chosen to “transport” your vehicle to your home state.

Please contact your local transport department as each states have different requirements.

Please obtain a permit and an insurance cover note before you tow back to your home state.

Note: some states require the route and time of travel. You may require a new electrical and gas certificate.

A personalised registration plate can be attached to your caravan

• Please advise AOR once you have received your plate/s – then mail/deliver all plates to us (you may have one or two plates)
• Please then advise if the plates are new or have been used previously
• Please complete the Registration documentation/application (PDF) form to be best of your abilities before posting to AOR (39 Ron Parkinson Cres, Caloundra QLD 4551)
• You must also complete the form titled Remove and/or Attach Personalised/Customised Number Plate/s Application form
• If you wish AOR to lodge the application on your behalf with the Department of Transport you must also sign an Authority to Represent Registered Operator Vehicle Registration form

The types of identification needed to accompany your application to register your caravan will vary depending on whether you are a Queensland or inter-State customer:

• If you have a Queensland CRN (see ‘Queensland registration’ above) you need only provide a colour copy of your Queensland driver’s license.
• Inter-State customers must provide 3 forms of identification comprised of any combination of Category A & B (below) but with at least one from Category A

Category A

• Driver’s License
• Australian Passport
• Birth Certificate

Category B

• Medicare Card
• Debit/Credit Card (must include signature & embossed name – blank out account card numbers only)
• Centrelink Pensioner Card
• Centrelink Health Care Card
• Department of Veteran Affairs Card

Photocopy your identification and send them to us with the other forms. Also bring the originals to your handover for verification.

Mailing address 
Australian Off Road
39 Ron Parkinson Crescent, Bells Creek, QLD 4551

Customers can access and update their registration details through their online TMR account, by visiting a TMR Customer Service Centre in person, or by calling 13 23 80.

Please note, due to privacy legislation, AOR is unable to request Registration Certificates on behalf of customers.

When completing the Registration Documents, customers must ensure the box for e-notices and e-reminders is selected. If this box is not ticked, TMR will be unable to generate the Registration Certificate once the registration process has been finalised.

We strongly recommend selecting this option to ensure your Registration Certificate is issued without delay.

Choose the handover experience that suits you best – from a streamlined essentials overview to a comprehensive, in depth walkthrough designed to give you complete confidence before hitting the road.

Essential Handover

• (Standard) $0
• Essential walkthrough of your AOR
• Key systems overview
• Short test drive
• Ideal for experienced owners or returning AOR customers.

Signature Handover

• $950
• Half day, in depth handover
• Full system by system walkthrough
• Real world usage tips and best practices
• Ideal for first time owners or those wanting extra confidence.

 

Remote Essential Handover

• (Standard) $0
• Essential remote (via Teams/Zoom) walkthrough of your AOR in showroom
• Key systems overview
• Ideal for experienced owners or returning AOR customers.

Remote Signature Handover

• $600
• Half day, in depth remote handover (via Teams/Zoom) once your van has arrived
• Full system by system walkthrough
• Real world usage tips and best practices
• Ideal for first time owners or those wanting extra confidence.

AOR will be in contact to book in your handover date.

Prior to your handover, please download the RedVision app to your smart phone or tablet.
RedVision app details can be found on page 45,  Section 4:4.3 of the REDARC RedVision battery management & automation system Manual.

Please make sure you watch the handover videos that are available on AOR’s YouTube Channel and familiarise yourself with your camper or caravan. These videos will give you a great foundation of knowledge so you can remain focused on the more complex setups on handover day. Please take note of anything you specifically need covered on handover day, and bring along your smart phone to video for your own reference.

Preparation is the key when towing, so it is a good idea to start organising your vehicle early to ensure everything is in order for your handover.

If your vehicle requires any auto electrical work, please ensure it is completed prior to your handover appointment.

Auto Electrical work may include:

• 12 pin trailer connector socket fitment – Required for ALL vans
• Anderson wiring circuit – Grey Anderson Plug for charging van batteries, required for ALL vans.
• Brake Controller – Required for ALL vans.
• Brake Safe battery monitor – Suitable for all vans, required by law for NSW registrations.
•  Alko ESC power supply (Electronic stability control for drum brake system only) – Wired to a separate RED Anderson plug (Please note all Quantum & Quantum Plus campers come standard with the ESC option).
• Disk brake power supply circuit – Must be wired to 12 Pin Plug as per attached diagram, required for vans with disk brake system.
• Hema Navigator HN7
• Safety reverse camera pack
• OEM trailer interface wiring for new vehicles – Complete tow wiring for new vehicles
• Dual Battery system – Make an enquiry for a system to suit your budget and vehicle.

Wiring diagrams

All AOR Wiring diagrams are kept up to date on the AOR Owners Handbook. To download a wiring diagram, that is specific to your model please visit the AOR Owners Handbook.

When considering options for your trailer, please consider your towing vehicles payload. You should be aware that the tow ball mass counts towards your towing vehicle’s payload weight. Payload includes everything you add to your car: passengers, non-standard accessories, extra fuel/water and any other payload within the towing vehicle. Our trailers aggregate trailer mass (ATM) is:

• Sierra ZR, Sierra – 1.8 tonne
• Odyssey – 2.0 tonne (can be upgraded to 2.2 tonne)
• Quantum, Quantum Plus, Matrix, Matrix Pop Top – 2.5 tonne
• Sinergi, Aurora – 3.4 Tonne

This weight includes the tow ball or pin mass imposed on the tow hitch plus anything you add as a payload including water, luggage and gas.

It is desirable, but not necessary to have the trailer sitting level when loaded and attached to your vehicle.  To accomplish this, the top of the towbar tongue should, be set at a minimum 500mm from the ground.  4WD’s with swing doors need to be at least 160mm between the bottom of the door and the top of the towbar tongue.  Do not set the towbar tongue higher than this measurement.

When you come to take delivery of your new AOR, please have the tow ball removed so we can attach the off road coupling to your towbar, the chains, 12 pin plug and Anderson plug.  We will then test the lights on the trailer to ensure the connections are working correctly and will adjust the electric brake controller and ensure you understand its operation. If the connection on your car to fit the chains is not the correct size, a Hammerlock can be used for the fitting. You will also require a 12 pin plug for your trailer brake system fitted to the rear of your car.

Please also ensure your auto electrician checks your vehicle requirements for the Anderson plug. They need to make sure that the positive to positive is coming from the terminal of the start battery, and the negative feed is coming from the chassis.

If you have any pre-existing wiring, please have an auto-electrician check to ensure your Anderson plug is 6 B&S.

• Please ensure your auto electrical work has been completed prior to handover day.
• Have you booked in your 2K and 10K Service with AOR Service? Many customers go on a short test drive trip to get used to their new camper or caravan before returning to AOR for their 2K service. Please book in now so we can accommodate your travel plans.

• Please organise insurance cover on your new camper or caravan prior to your handover appointment (please be advised that once your final invoice has been paid, the owner is responsible for insurance cover)
• Your VIN (Vehicle Identification number) and registration number can be found on your MyAOR Sales Portal close to production completion.

When it comes to technology it’s about using proven systems and adapting them to our innovations and electrical systems.

AOR have introduced the REDARC RedVision system as standard across our model range, with a lot of the control panel information displayed in the total vehicle management system.

Find out more about RedVision or download the app to your device below:

RedVision by REDARC

RedVision for Android

RedVision for iOS

Please review all items below to be sure you are prepared for your handover

1. Your handover date will be confirmed by AOR in advance.
2. Please ensure the relevant auto-electrical work is completed on your tow vehicle.
3. Return your registration documents to AOR (see ‘Registration’ above) – including identification documents (see ‘Identification’ above)
4. Watch the Handover Videos
5. Please bookmark the AOR Owners Handbook in your web browser

Handover Kit Inclusions

• 13mm Hose coupling
• 4000 Tonne Bottle Jack
• Annex floor matt 4.3×2.4
• Annex floor matt 6×2.4
• Anti-flap kit
• Castrol Spheerol HTB 2 Grease 450g Cartridge
• Diesel heater exhaust cover
• Gas bottle plug
• Hitch cover / pin / spanner
• Hub bearing kit retail (check hub type)
• Induction cooktop x2
• Jerry cans
• Jockey wheel handle
• Ladder
• Macerator key + 10mm Socket x14
• Pegs
• Plastic grey step
• Pump flush adapter
• Red Andersen solar lead x2
• Ropes x3
• Sink drain pipe kit
• Spare wheel brace
• Stabiliser leg handle
• Toilet pipe kit
• Water filler spanner

Maintenance Kit Inclusions

• 12mm Locking clips x2
• 40amp Fuse – Redvision only
• Amber Retro Reflector x2
• Clear retro reflector x2
• Dummy load cap
• Equal elbow 12mm tube
• Equal tee 12mm tube
• Handover kit Redvision (fuse kit)
• Red Retro Reflector x2
• Single check valve
• New fuse kit: QS4, QS5, QFH, SINERGI, AURORA, SEIRRA, ZR
• M11 x 37D Shackle Load Rated 1.5 Tonne 13mm Pin
• M13 x 41mmD Shackle Load Rated 2 Tonne 16mm Pin
• M5 x 40 Split / Cotter Pins Stainless G316 x2
• MIDI ANS 40amp Fuse
• Plastic Pol Plug (Gas Bottle)
• Plug Red