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  • 39 Ron Parkinson Cres, Caloundra QLD 4551
  • (07) 5390 0300

WELCOME KIT

Congratulations on your decision to purchase an Australian Off Road trailer. We welcome you to the AOR family and look forward to making you your own personal model.

The Welcome kit steps have been designed to ensure you are well informed during your entire purchasing process.

STEP 1 - The AOR Sales Process

This step is the start of your process.

Your deposit of $1000 has been received, with thanks. You will continue to receive an email with a login and all your important dates as you progress through the Welcome Kit process.

The Sales team will guide you through the steps outlined in the Welcome kit letting you know when you will need to provide information about your chosen options or make any scheduled payments.

Please have a look through the steps to ensure you are aware of all aspects of the process, even if you skip ahead, we will still email at each stage to ensure its covered.

If you have any queries please contact your Sales representative via email or call (07) 5390 0300.

We would like to take this opportunity to thank you again for your business and wish you many happy adventures as you ‘Live the Dream’ in your new Australian Off Road trailer.

PAYMENT 1 – $1000 Deposit

The $1000 holding deposit which you have paid has held your delivery month.

This deposit is 100% refundable up to fourteen days from when it was paid.

PAYMENT 2 – $10,000 Deposit

14 days after the holding deposit was paid – we require a further $10,000 deposit.

PAYMENT 3 – $40,000 Commencement deposit

12 weeks prior to delivery month – we require a

  • $40,000 commencement deposit for (Aurora, Matrix, Matrix PT, Quantum Plus, Quantum, Eclipse)
  • $30,000 for Odyssey

The invoice will be sent 16 weeks out. The commencement payment must be received before the 20th of your delivery month for production to begin.

PAYMENT 4 – Final payment

This payment is sent 4-6 weeks prior to your delivery month. You will receive an invoice for the final payment including any additional options that you have chosen. The final payment must be received and cleared 1 week before your handover/delivery date if paying by bank transfer or personal cheque to allow funds to clear in time. Bank cheque is acceptable on the day of handover.

We accept the following payment methods:

Bank transfer
Account name: Rhost Pty ltd
Bank: Commonwealth Bank
BSB: 064 406
Account number: 107 93 094

Credit card
1.5% surcharge applies to all payments over $2,000
All cards accepted – excluding Amex

Bank cheque
Must be made payable to Rhost Pty ltd

Personal cheque
Must be made payable to Rhost Pty ltd
Personal cheques take 5 days to clear so please allow for this time as it may hold up the delivery date if not received in time

Please note
If freighting a van, payment must be made before the trailer can leave Australian Off Road premises, and all transport arrangements are to be made by the customer.

AOR Administration will email you your invoices as they are due. If you any questions or are not receiving your emails, please contact AOR.

Leisa Skehan
AOR Accounts Department
admin@australianoffroad.com.au
(07) 5390 0300

All new AOR customers will receive their contract by email with a link to DocuSign. If you think you have not received your contract, please check your junk folder.

Please read all the information on this web page for the Welcome pack before completing the marked sections of the AOR Sales Contract and submit using the DocuSign link within 14 days of receipt. You will then be automatically emailed a PDF copy for your records.

Part of the Sales process is choosing the right options for your style of travel and needs. If you have any technical queries or need more information about options, please contact your Salesperson directly.

When considering options, please be aware that changes can only be made up to 13 weeks prior to your handover month, the cut off is the 13th day of that month. A reminder email will be sent out before this date.

Essential Customer order information: Please make sure you have communicated to the Sales team the following two items as these are vital for starting production.

  1. Tow Vehicle
  2. Choice of Exterior colour

Please be aware that once finalisation occurs no further changes can be made.

All new AOR customers will receive a copy of the existing Customer Order Form by email from the Sales team member they are working with.

STEP 2 - Choosing options & Finalisation

To enable the production team to plan efficiently for your build, please ensure you have communicated to your sales person the following options on your trailer

  • External body colour
  • Spray on stone protection to either wings, nosecone or complete lower half
  • Single beds

Please contact your sales team member now to indicate your choice.

Electric brake control unit

Our range of trailers are fitted with either electric/drum or electric/hydraulic disc brakes, both of which require you to have an electric brake controller fitted to your vehicle.  We recommend the REDARC Tow Pro Elite or Tekonsha P2 or P3 model controllers. These systems can be purchased at our online store and installed by an auto electrician of your choice prior to handover, or added to your order and installed onsite on the day by our auto electrician (please refer to the Options list).

If you already have a brake controller in your vehicle or wish to have another brand fitted, please contact AOR Service on service@aorservice.com.au

Brakes

The Quantum and Quantum Plus are fitted with electric drum brakes and the Breaksafe breakaway system (option for Odyssey). This system applies the trailer brakes in the unlikely event of the trailer separating from the vehicle and complies with registration requirements in NSW and VIC. It requires a 12 pin trailer plug (please refer to the Options list) to be fitted to the rear of the 4WD and a Breaksafe battery display monitor to the cabin of the vehicle. Please note this will soon be required for registration in all states.

AOR is a certified installer of the AL-KO Electronic Stability Control which can be added to models with electric drum brakes only (please refer to the Options list). The price includes installation and the 12 pin plug but please note to add this option a small amount of wiring needs to be done to the tow vehicle. For more information on the ESC system please visit www.australianoffroad.com.au/technical-information/off-road-extras

The Matrix, Matrix Pop Top and Aurora are fitted with electric/hydraulic disc brakes and the Hydrastar actuator. This unit has an inbuilt breakaway system but as yet is not compatible with the Alko ESC system.

Battery system     

We use the REDARC Manager 30 battery charging system in all our trailers. This unit can be paired with either AGM or Lithium Batteries. The Manager 30 system controls the 240 volt charging of the trailer batteries from mains power and controls and boosts the 12 volt charging from the vehicle to the trailer batteries. This feature is very important as most modern vehicles have limited output available from their alternators. The Manager 30 also controls the solar charging of the batteries with its inbuilt regulator, capable of managing up to 500 watts of solar input.

The unit has a remote monitor that shows battery voltage, battery capacity, and incoming voltages from mains power, vehicle charge and solar input. It also displays the charge amps coming in from all power sources, as well as the discharge amps being used in your trailer such as lights, the fridge or pumps, enabling you to easily monitor the performance of all systems.

Depending on the appliances that you plan to travel with, you may need to upgrade your inverter (please refer to the Options list).

2 x 120ah AGM Batteries = 240ah is standard on all Pop top trailers. You may wish to upgrade to a 200A/H or 300A/H Lithium battery system.

The Matrix full height caravan and Aurora have 200A/H Lithium batteries as standard which can be upgraded to 300A/H (please refer to the Options list)

Your new trailer will be fitted with load rated wheels and tyres. This is a legal requirement for registration in all states.

Standard wheels

All AOR Trailers are fitted as standard with 17” x 8” steel silver rims. These rims are a Sunraysia style 6 stud rim. The rims are load rated to 1400kg and stamped accordingly, and are interchangeable with the following tow vehicles:

  • Ford Ranger with steel rims
  • Holden Colorado
  • Mazda BT-50 with steel rims
  • Mitsubishi Challenger
  • Mitsubishi Pajero
  • Mitsubishi Triton
  • Toyota Hilux
  • Toyota Prado (150 and 120)

For Land cruiser owners, AOR can supply a “Sunraysia” style 5 stud 17” x 8” steel rim as standard. This rim has a PCD of 5/150mm and a zero offset. These rims are compatible with:

  • Land cruiser 100 series – rigid axle – non-Independent front suspension
  • Land cruiser 70 and 80 series range

AOR can also supply a Dynamic “Toyota 200 series” style 5 stud 17” x 8” steel rim as standard. This rim has a PCD of 5/150mm and a +60 offset to match the tow vehicle for:

  • Land cruiser 100 and 200 series – Independent front suspension

AOR standard 17” steel rims are available in either silver or black. Additional colours are available at a cost of $90.00 per wheel (please refer to the Options list).

Standard tyres

Standard tyres fitted to all AOR steel rims are a Cooper Tyre AT3 all-terrain 265/70 R17. These tyres are load rated to 1450kg, this is written on the side wall of the tyre “load rating 121”, and they are of an L/T Light Truck construction. This load rating exceeds the required load rating of 1250kg.

Customer supplied wheels and tyres:

If you wish to upgrade or have alternative wheels and tyres fitted to your trailer, this will need to be organised by you through a recommended supplier (Bob Jane Noosa) or someone of your choosing. We recommend steel rims over alloys as we have found them to be more reliable and practical.

It is essential that your wheels and tyres are confirmed and supplied to AOR before we begin manufacture of your trailer 6-8 weeks prior to delivery. They must also be load rated to a minimum as per below:

Minimum load rating requirements: 1250kg

Any tyre fitted must have a load rating of 116 as a minimum. This equates to 1250kg – Anything less will not meet registration requirements and will not be fitted.

Please note:

  • Factory alloy/steel wheels cannot be fitted as they are not load rated.
  • The centre hole of the wheel needs to be at least 110mm to fit our brake hubs. We will also require you to supply your own wheel nuts for supplied wheels.

If your customer supplied wheels and or tyres are to be sent to AOR, please notify us by either phone or email and clearly mark the package with your full name.

Customer wheels and tyre checklist

  • Rims meet minimum load rating and are stamped load rating
  • Tyres meet minimum load rating
  • AOR notified of colour preference
  • Name and build number on any sent items and AOR notified of dispatched

Regardless of what wheels and tyres you select; they must be chosen and delivered to AOR prior to production of your trailer commencing 12 weeks before the delivery month.

240 Volt power

A 15amp to 10amp adapter connects your trailer to a standard household power point safely and legally. The difference between a standard domestic power point and a caravan is the amount of power they are designed to carry. A household power point is designed to operate at up to 10a (amps) but a caravan is designed to operate at up to 15a of power. For safety reasons a 15a caravan lead does not plug into a standard 10a household power point.

An Ampfibian 15a to 10a adapter safely and legally connects a 15a load to a standard 10a domestic power point, protecting the domestic power supply from overloading. Please refer to the Options list to add an Ampfibian to your order now; otherwise they can be purchased at the time of handover.

AOR trailers are fitted with a 280L fresh water or 220L Fresh/60L grey water tank as options.

An additional 60L fresh water tank can be added bringing the total water capacity to 280L Fresh/60L grey or 340L fresh water** (please refer to the Options list).

As a guide the typical water usage with shower and hot water service fitted to the trailer is 10L per person per day and 10L for washing up.  Some couples report daily water usage as low as 20 litres per day.

A grey water tank is required for entry into many National Parks so please consider the type of travel you intend to do. Also keep in mind that water storage is more critical in remote areas than battery storage as the water is not as easily replenished, but the trailer also has  a ‘river access system’ enabling water to be drawn from a river up to 5m away with a 2m head. Alternatively you can import water in your jerry cans and use the river access system to access that water.

*Note: the Odyssey Series II is fitted with 1 x 140L front water tank as standard.

** The Odyssey Series II can be optioned with an additional 140L fresh water tank and or 80L Frsh/60L grey water tank (please refer to the Options list).

The AOR Sales team will be in contact with you via email or phone to finalise your Customer Order Form.

All registration documents need to have been processed and all payments need to be cleared before handover date.

Please note: Admin (Leisa) admin@australianoffroad.com.au will send your Payment 3 invoice to the email address provided.

STEP 3 - Registration, ID & Preparing for Auto Electrical, Stone Stompers

Please choose from the sections below to review and download the appropriate registration form for your state.

Please let us know office@australianoffroad.com.au if you do not require registration.

All campers and caravans must be registered in Queensland.

For inter-State customers AOR’s Sale Support can help you decide whether it is best to register your caravan in Queensland or in your home State.

The Queensland Department of Transport and Main Roads (TMR) is the vehicle registration authority in Queensland.

If you decide to register your caravan in Queensland please read on:

There are 3 ‘categories’ of Queensland registration applicants:

Category 1 – You have a Queensland driver’s license and live in Queensland.

This is the easiest type of registration:

  • Download and fill out the Registration documentation/application (PDF) form as best you can.
  • Photocopy both sides of your license and attached the copies to your registration application.
  • Mail (do not email) the documents to Sales Support at AOR.
  • Bring your license with you to your handover.

Category 2 – You have a Customer Reference Number (CRN) but no Queensland driver’s license.

  • You will have a CRN if you registered a vehicle in Queensland previously. If you are unable to find your CRN, please provide full ID with your forms so that TMR can search the customer name from the I.D. provided or call 13 23 80.
  • Download and fill out the Registration documentation/application – including your CRN – as best you can.
  • Download/complete the Garaging Address Statement. You must nominate a Queensland garaging address. If you don’t have one we can nominate AOR’s place of business.
  • Attach colour copies of 3 forms of identification – driver’s license, Medicare card, and credit card.
  • Mail (do not email) all documents to AOR Sales Support.
  • Bring all original identifications to your handover.

Category 3 – You do not have a Queensland driver’s license or CRN.

Download and complete the following forms to the best of your abilities:

  1. Registration documentation/application (PDF)
  2. New customer form
  3. Garaging statement
  • The Garaging Statement requires you to nominate a garaging address in Queensland. If you don’t have one we can nominate AOR’s place of business.
  • Provide colour copies of 3 forms of identification – a driver’s license, a Medicare card, and a credit card.
  • Mail (do not email) all documents to AOR Sales Support.
  • Bring all original identifications to your handover.

At handover we go over all of your documents to make sure they are accurate and correct.

After handover we will lodge your registration application with the Department of Transport to assess.

In the mean time we issue you with an Interim Registration Label – which covers the period from handover to confirmation of registration.

  •  Once approved registration is normally for 12 months.
  • You should transfer registration to your home State as soon as possible – you will receive a pro-rata refund for unused fees from the Department of Transport

Mailing address 
Australian Off Road
39 Ron Parkinson Crescent, Caloundra, QLD 4551

GET REGISTRATION CERTIFICATE FROM QLD GOV

Queensland registration cancellation

If you need to transfer your registration from Queensland plates to your State, you will receive a Surrender Receipt for the QLD plates. To cancel the QLD Plates and obtain a pro-rata refund on the QLD registration, please complete this form attached.

Once you complete the form please return the form and the surrender receipt via email to regocancellations@tmr.qld.gov.au or via post to:

Department of Transport and Main Roads
Vehicle cancellations
PO Box 372
Longreach, QLD 4730

  1. Register in Queensland first
  • Start by downloading these 3 forms:
  • Complete these forms as best you can – you can sign but please do not date the form yet
  • Return the original form/s to AOR via mail (see below) or in person – only original forms are accepted
  • A registration plate is then attached to your caravan
  • During your handover we will issue you an ‘Interim Registration xxx’ which confers the same rights on registered parties/operators as formal registration. This label will lapse once the Department of Transport registers your vehicle. This is not a cover note but it is a legal certificate advising that registration is being processed. It does not act as a formal registration.
  • After your handover we will lodge your registration application with the Department of Transport, the TMR process the applications within two to three weeks of the applications being received.
  • You will have 12 months registration
  • You should transfer registration to your home State as soon as possible – you will receive a pro-rata refund for unused fees from the Department of Transport

Mailing address 
Australian Off Road
39 Ron Parkenson Crescent, Bells Creek, QLD 4551

We are unable to register your caravan if you have chosen to “transport” your vehicle to your home state.

Please contact your local transport department as each states have different requirements.

Please obtain a permit and an insurance cover note before you tow back to your home state.

Note: some states require the route and time of travel. You may require a new electrical and gas certificate.

A personalised registration plate can be attached to your caravan

  • Firstly, please call or email us to tell us you have received your plate/s – then mail/deliver all plates to us (you may have one or two plates)
  • Please then advise if the plates are new or have been used previously
  • Please complete the Registration documentation/application (PDF) form to be best of your abilities before sending into AOR
  • You must also complete the form titled Remove and/or Attach Personalised/Customised Number Plate/s Application form
  • If you wish AOR to lodge the application on your behalf with the Department of Transport you must also sign an Authority to Represent Registered Operator Vehicle Registration form

Mailing address 
Australian Off Road
39 Ron Parkenson Crescent, Bells Creek, QLD 4551

The types of identification needed to accompany your application to register your caravan will vary depending on whether you are a Queensland or inter-State customer:

  • If you have a Queensland CRN (see ‘Queensland registration’ above) you need only provide a colour copy of your Queensland driver’s license.
  • Inter-State customers must provide 3 forms of identification comprised of any combination of Category A & B (below) but with at least one from Category A

Category A

  • Driver’s Licence
  • Australian Passport
  • Birth Certificate

Category B

  • Medicare Card
  • Debit/Credit Card (must include signature & embossed name – blank out account card numbers only)
  • Centrelink Pensioner Card
  • Centrelink Health Care Card
  • Department of Veteran Affairs Card

Photocopy your identification and send them to us with the other forms. Also bring the originals to your handover for verification.

Mailing address 
Australian Off Road
39 Ron Parkinson Crescent, Bells Creek, QLD 4551

Thank you for finalising your order with the AOR Sales team.

The AOR Service Department will be in contact with you via email or phone to inquire if you will be needing Auto Electrical work or a Stone Stomper. AOR Service require 5 weeks notice to order your Stone Stompers.

If you would like any additional auto electrical work done on your vehicle please let AOR Service know when they contact you.

Once you have received a handover date for your new trailer AOR Service will be in contact again to confirm a date for your vehicle work to be completed.

If you have any questions, please feel free to contact AOR Service on 07 5390 0333 or service@aorservice.com.au.

When it comes to technology it’s about using proven systems and adapting them to our innovations and electrical systems.

AOR have introduced the REDARC RedVision system as standard in the Quantum Plus, Matrix Pop Top and Matrix, with a lot of the control panel information displayed in the total vehicle management system.

The SierraOdysseyEclipseQuantum and Aurora now come standard with the FinScan PowerCORE battery management & automation system for the model electrical management and interface.

Find out more about RedVision or FinScan or download the app to your device below:

FinScan

FinScan for Android

FinScan for iOS

 

RedVision by REDARC

RedVision for Android

RedVision for iOS

STEP 4 - Handover appointment

The AOR Handover Officer will be in contact with you via email or phone to book a tentative handover date. If you have any questions or changes with regards to your handover please call 07 53900 300.

Once your handover date is confirmed, AOR Service will contact you to check if you are requiring any Auto electrical work to your car to ensure its booked and completed in time.

Prior to your handover, please download the relevant FinScan or RedVision app to your smart phone or tablet.
RedVision app details can be found on page 45,  Section 4:4.3 of the REDARC RedVision battery management & automation system Manual.
FinScan app details can be found on page 1 of the FinScan PowerCORE battery management & automation system Manual.

How you can prepare for your handover
Please make sure you watch the handover videos that are available on AOR’s YouTube Channel and familiarise yourself with your trailer. These videos will give you a great foundation of knowledge so you can remain focused on the more complex setups on handover day. Please take note of anything you specifically need covered on handover day, and bring along your smart phone to video for your own reference.

If you have any questions, please contact us.

STEP 5 - Preparing your vehicle, Auto electrical work, Stone Stompers

Preparation is the key when towing, so it is a good idea to start organizing your vehicle early to ensure everything is in order for your handover.

If your vehicle requires any auto electrical work to be completed it must be done in the days prior to your handover, auto electrical work will not be done on handover day.

Once your handover appointment is confirmed, please contact AOR Service to book your auto electrical work.

AOR Service
07 5390 0333
service@aorservice.com.au

Auto Electrical work may include:

  • 12 pin trailer connector socket fitment – Required for ALL vans
  • Anderson wiring circuit – Grey Anderson Plug for charging van batteries, required for ALL vans.
  • Brake Controller – Required for ALL vans.
  • Brake Safe battery monitor – Suitable for all vans, required by law for NSW registrations.
  •  Alko ESC power supply (Electronic stability control for drum brake system only) – Wired to a separate RED Anderson plug (Please note all Quantum & Quantum Plus campers come standard with the ESC option).
  • Disk brake power supply circuit – Must be wired to 12 Pin Plug as per attached diagram, required for vans with disk brake system.
  • Hema Navigator HN7
  • Safety reverse camera pack
  • OEM trailer interface wiring for new vehicles – Complete tow wiring for new vehicles
  • Dual Battery system – Make an enquiry for a system to suit your budget and vehicle.

Wiring diagrams

All AOR Wiring diagrams are kept up to date on the AOR Knowledge Center. To download a wiring diagram, that is specific to your model please visit the Wiring Diagram page

AOR Service recommends that wherever possible, AOR technicians conduct the vehicles wiring to ensure compatibility with the trailer. This will guarantee a smooth transition at handover day.

When considering options for your trailer, please consider your towing vehicles payload. You should be aware that the tow ball mass counts towards your towing vehicle’s payload weight. Payload includes everything you add to your car: passengers, non-standard accessories, extra fuel/water and any other payload within the towing vehicle. Our trailers aggregate trailer mass (ATM) is:

  • Odyssey – 2.0 tonne (can be upgraded to 2.5 tonne)
  • Quantum, Quantum Plus, Matrix, Matrix Pop Top – 2.5 tonne
  • Aurora – 3.4 Tonne

This weight includes the tow ball or pin mass imposed on the tow hitch plus anything you add as a payload including water, luggage and gas.

It is desirable, but not necessary to have the trailer sitting level when loaded and attached to your vehicle.  To accomplish this, the top of the towbar tongue should, be set at a minimum 500mm from the ground.  4WD’s with swing doors need to be at least 160mm between the bottom of the door and the top of the towbar tongue.  Do not set the towbar tongue higher than this measurement.

When you come to collect your trailer please have the tow ball removed so we can attach the off road coupling to your towbar, the chains, 12 pin plug and Anderson plug.  We will then test the lights on the trailer to ensure the connections are working correctly and will adjust the electric brake controller and ensure you understand its operation.

You will require a 12 pin plug for your trailer brake system fitted to the rear of your car. This can be purchased at our online store and installed by an auto electrician of your choice prior to handover or onsite on the day by our auto electrician (this service is an additional $60.00).

Please also get your auto electrician to check your vehicles requirements for the Anderson plug. They need to make sure that the positive to positive is coming from the terminal of the start battery, and the negative feed is coming from the chassis.

If you have any pre-existing wiring, please have an auto-electrician check to ensure your Anderson plug is 6 B&S.

  • Please be aware that your finalisation price for your order does not include your estimates for Auto electrical work and Stone Stompers.
    Please include the Auto electrical quoted amount to your final invoice when considered the overall final payment.
  • All Auto Electrical work has been chosen and booked in.
  • Have you booked in your 2K and 10K Service with AOR Service
    Many customers, after the pick up their trailer will go on a short holiday to test drive and get used to the trailer. If you have a specific date you would like to come back to AOR Service Headquarters, please book in now so we can accommodate your travel plans. Contact AOR Service

*Insurance Cover

  • Reminder to organise insurance cover on your new trailer prior to taking delivery on Hand over day
  • Check the portal for Vin (Vehicle Identification number) and registration number these details are shown below Handover booking date when it is getting closer to trailer completion.

STEP 6 - Handover day

Handover Checklist

Please review all items below to be sure you are prepared for your handover

  1. Your handover date should be confirmed by AOR in advance.
  2. AOR’s Service Department will call to inquire whether you want any auto-electrical works done on your tow vehicle
  3. Return your registration documents to AOR (see ‘Registration’ above) – including identification documents (see ‘Identification’ above)
  4. Watch the handover videos linked to the AOR Owners Dashboard
  5. Drop your tow vehicle into AOR Service to have any auto electrical works completed
  6. Make your final payment before the handover – if you pay on the day of your handover you will have to pay by bank cheque
  7. Handovers commence at 9:30 am and can take 4 – 5 hours so please make sure you have allowed enough time to complete this process
  8. One of the first matters we address at handover is your registration documents – to make sure they are correctly filled out
  9. Please bookmark the AOR Owners Dashboard in your web browser

Now that you have completed the Sales process and have completed Handover Day, this Dashboard will be a valuable resource for, Service schedule, Manual, Knowledge Center and information about how to become and AOR Ambassador.

Interstate Handover Checklist

Please review all items below to be sure you are prepared for your handover

  1. Your handover date, time and location should be confirmed by AOR in advance.
  2. Please ensure you have any auto-electrical works done on your tow vehicle before handover date as per specifications as provided by AOR.
  3. Return your registration documents to AOR (see ‘Registration’ above) – including identification documents (see ‘Identification’ above)
  4. Watch the handover videos linked to the AOR Owners Dashboard
  5. Make your final payment before the handover, payment cannot be made on an interstate handover on the day.
  6. Handovers can take 4 – 5 hours so please make sure you have allowed enough time to complete this process.
  7. One of the first matters we address at handover is your registration documents – to make sure they are correctly filled out.
  8. We encourage you to ‘video’ some or all of the handover  and welcome questions.
  9. Please bookmark the AOR Owners Dashboard in your web browser.

Now that you have completed the Sales process and have completed Handover Day, this Dashboard will be a valuable resource for, Service schedule, Manual, Knowledge Center and information about how to become and AOR Ambassador.

STEP 7 - Customer Feedback

AOR welcomes your feedback. We use this feedback to improve our Design, Customer Service, Sales and Marketing.

The form can be filled out online at any time Customer Feedback online form.

We will prompt you to fill out this form 2 weeks after Handover.