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AOR TESTIMONIALS

AOR is committed to bringing you the best in Quality, Innovation, After Sales Service and Community. Below is a selection of testimonials from our customers.

One of our reasons for choosing AOR was that we had heard the after-sales service well spoken of. (We had heard a few worrying stories about the after-sales attitudes of some other companies.) It mattered to us that people we met seemed to go on having a good relationship with AOR, when problems came up.

Just wanted to say that the after sales service has lived up to what we had hoped for. We had a number of minor problems with our new Quantum (but no more than one would expect with a complex manufactured item of this kind), and were so pleased to find that all our problems were taken seriously by AOR, and have been (or are still to be) dealt with thoroughly and cheerfully. Thank you for both the service, and the attitude.

Read the adventures of Kobus Lorraine as they enjoy their Big Lap of Australia, which they started in February 2012:

“After finally taking delivery of a properly-chained and inspected off-road camper/trailer, we headed for Fremantle Village where we will live in the Quantum (and Land Cruiser) for the next three weeks, preparing for our Big Lap. We battled about 45 minutes to get the unique hitch unlocked from the Land Cruiser but eventually found what we were doing it wrong. Apart from the hiccups with getting the Quantum inspected and unhitched we finally got it set up and were very impressed with the quality, attention to design detail and how easy it is to set it up. Every little space is fully utilised and
designed in such a way to ensure ease of operation and functionality”.

Read the blog

Kobus & Lorraine Malan

We have started to look around for a new off road super camper and really like the quantum my one worry is the length and weight under hard braking being dangerous compared to other makes with tandem suspension also on hard off road conditions any feedback would be helpful thanks

Answers from current AOR Forum users and owners

I have the Quantum Plus about 6 months old now, done about 10,000 km one trip up to Cape York and some other shorter trips. We love the camper and
for us it suits our needs perfectly at this time, but as you will see from this forum people move from one AOR trailer to the next as they do more
traveling and feel another trailer will now better suit their travelling needs and style.

I have not experienced any issues with stability in towing and review of this forum will show discussions around how good they are and how behaved
they are. Don’t understand the engineering that achieves all this, I just appreciate the end product that I get to use and the stress-free feeling
of just driving the car knowing the trailer is happily following behind.

What you tow it with will vary the dynamics, I use the an LC 200 but many vehicles do the job just the same. Brake controller choice as well as
whether you go drum or disc brakes will vary your braking performance, but I have never heard any concerns about either option, personal choice.
As far as your primary question about tandem axial, the single axial is one of the great benefits of the Q+ in that it will go most places you
could ever want to. If you find some of the exploits and travels of Western Australian owners and where they go I think you would be convinced
the trailers are outstandingly capable. The owners who have the Aurora dual axial also go everywhere.

The fact the trailer is the same width as the car keeps things simply and for a go anywhere trailer with so many many comforts and well thought
out solutions and ongoing improvements over the generations you would be hard pressed to find better, if you do let me know as I like the best!

Good luck with your decisions.

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HI Cathy

All AOR product have great inbuilt stability through having the axle placed towards rear of body. This does make the ball weight a bit heavy however
the payoff is a very stable van. We have Electronic Stability Control on our Quantum which has drum brakes, and this certainly kicks in when the
van gets a little sideways in sand drifts etc.

I believe a Quantum + with twin axles, hard top and a few other bits is called an Aurora!!

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I am not sure why you are worried about hard braking and linking that to tandem suspension?

Anyway, have not experienced any trouble not having a tandem, but can say wholeheartedly I would not have been able to visit the places I have
with anything but a singe axle setup; soft sand, mud, tight turning etc. Plus some places simply do not allow tandem axle trailers period.

LC 200 with Quantum Plus, many extras on both

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We have a full-height Matrix (M4) with disc brakes (Alko IQ7 electric over hydraulic).

Tow vehicle is LC200 (GXL) with Tekonsha brake controller.

A dream to tow (very stable) and the brake system is VERY effective!

Admittedly this is not ‘technically a camper trailer’, but I guess you could call the M4 a super-camper! We came from a much lighter Ultimate
camper and found the new combo exceptionally stable when towing.

BTW the LC200 has ARB/OME BP-51’s suspension and an ARB heavy duty stabilizer bar – all of which work beautifully with the AOR trailer. B)

The Q and Q+ are exceptionally popular trailers, and there is ‘eons’ of experience here on the forum to tap into :#

Hope to meet you out on the tracks one of these days in your new AOR super-camper…! (you won’t be disappointed)…

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I’ve noticed a lot of people on other forums and web pages talk about the benefits of dual axle setups, however I really can’t see the problem if weight,
balance and brakes are adequate, which I believe they are on all the AOR products. The benefits for serious single lane gravel track travel with
a single axle system seem obvious to me.

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We have covered around 20,000km with our Q+ since July last year and whilst the off bitumen stuff, for us, has not been as sustained as a run to the
Cape or the GRR having done both my view is it handles fantastically in some pretty rough conditions and the braking, we have the iQ7 disc brake
system, are impressive even under ABS activation on the car and on the Meereenie Loop.

With regard to dual axles we chose single for the following reasons; less moving parts and lower cost of ownership. You can’t get into the Bungles
with dual axles and we go there every couple of years and more maneuverable. Also lighter. No idea what you classification of “hard off road conditions”
may entail but I reckon that most AOR owners have covered pretty much most of outback Australia and do so for long periods annually. No I would
not tow 2500kg across the Simpson or into the really challenging tracks of the Victorian high country and probably not the Canning.

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We’ve had both the previous model Quantum and now the Q+. Been exposed to some hard braking as animals run across the road etc, and handles beautifully.
There is also a lot of info here about AOR trailer towing weights. One of those threads is here – it was a result of a free “weigh in” we did :

I suppose if you wanted something shorter, lighter & smaller – the new Odyssey might be for you? I’ve been happy with the Q+ from day 1 as
it’s quite a good compromise between a “big” trailer and a “small’ one. We love beach camping and it’s about as big as I want to tow up a beach.

Anyway, the decision process is fun. But you won’t go too far wrong with the AOR stuff as they are well engineered to cope with off road beatings.

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Dual axle is more stable, and the weight is spread across four tyres, so should float across soft terrain more readily, and having brakes on all
four wheels is a big plus, as the weight increase is not that much.

However, tight turns scrub the tyres, so tyre wear becomes an issue, turns on sand tend to bog the trailer, rather than float over the surface.
Manouvering the van by hand in the garage becomes very difficult due to the tyre scrub. The cost is higher naturally as more components.

Single axle trailers that are well set up and balanced (AOR) tow incredibly well, and are, I imagine, very difficult to get out of control in
just about any situation. And I speak from personal experience here. I have been in some very tight, intense, scary situations and always have
come out thinking what a great van. I think the only reason to go dual axle is large van and heavy weight overloading the tyres and suspension.

The thought of needing a dual axle Quantum to carry all the toys seems like a poor choice of toys or van.

Robert and Cathy

We picked the Aurora up on the 13th March 2015 travelled 20,200km over 5 months around Australia and arrived back to AOR 13th August 2015.

We bought our Quantum 15/12/2009 owned it for 5 years to the day. The Q was a camper on its own in 2009. There were different companies that tried to copy the Q but nobody could make it like AOR.

A. Stevenson

I think of the single axle as a positive rather than a negative. It allows far more maneuverability, it is significantly lighter and it conforms to regulations For a number of off-road destinations that only allow access by single axles vans.

If you are concerned by reliability, in the 12 mths since we purchased our M4 it’s been out through the Carnarvon Ranges, to Birdsville twice, down the Inside Track, across the Walkers Crossing Track, out to Coongie Lakes, down the Strezlecki, through the Flinders, across the Donahue and Plenty Highways, across the Tanami, thru the Bungles, through Gregory National Park – and that’s just a sample. Because I still work, we’re usually on a bit of a time target, so tend not to dawdle too much.

There has been not a single issue with the suspension (nor even a tyre) and it tows with amazing stability. The van can be ‘flicked’ from side to side as one tends to do when seeking to avoid the worst of corrugations or big holes and it will just move straight back into alignment behind the vehicle.

It can even be comfortably provoked into a drift, if required, to assist if one encounters a tightening dirt track corner (a rally driving technique which is very useful, but not recommended unless you have some experience in the skill). Bottom line is that it is one of the most stable vans you’ll find.

Gary

Just a side comment……we also moved from an xxxx to a Quantum and it was the best decision we have made.

We actually don’t miss the lighter weight and smaller dimensions of the xxxx. The Q tows fantastic, is super stable at speed and the extra space and ease of setup outweighs the size increase.

And although we found the xxxx had excellent quality and some clever innovations, you’ll find the AOR products takes that to a whole new level. Everything just happens as it should, and the AOR team are always approachable.

After four months on the road this year we decided to move to something with greater capacity for off grid living and in that space IMHO there are only two, KK and AOR and they are very different and similar. Our specific requirements have been built around; significant water capacity, a toilet system we can use for weeks rather than days, greater usable space inside and out including cooking, and virtually no setup and closedown apart from the awning, pop-top and shutting the door.

But we have been incredibly impressed with the pre-sales support not only from the factory but owners as well. I agree this is a different level in form, function, fit and finish which is to take nothing away from the xxxx guys who we have know now for over five years. Simply put our needs have changed. Our days of what I classify as serious off road are pretty much over but touring in the way we approach it is almost as challenging as whilst we will not take the u-Boat across the Simpson there’s not too many places we will not be prepared to explore with it following along behind.

Whilst not a cheap decision we are confident we will make the right choice. We have been allowed access to the owner’s forum which is a vote of confidence to start with I guess and it has been a refreshingly open engagement in these threads which are quite useful.

We are looking forward to taking delivery in June as after a 2-3 week shakedown and service our plan is to head to Cape York to get it dirty.

Neil

It is easy to tow, very stable on not-so-good roads and now we can attest to its ability to weather a really decent thunderstorm cell. Janice and I will be ambassadors for AOR and the Q+ just as we were when we had our Oddy. In fact we have had enquiries already!

As a result of the need to batten down the hatches, so to speak, as the storm cell passed over, I was wondering if it is OK to have the hatch over the gas bottle closed when using the gas. Also we have been giving the aircon a decent work-out and it is excellent. I presume the water running down the panel under the conditioner and out over the hatch hinge is the normal drainage method.

Before I forget, please pass our thanks on to the the staff at AOR for the good service.

Mark & Janice

I can say that buying our Matrix has been one of the best decisions of our life.  These vans are the ultimate in luxury travel in the outback. We have been slumming it with yabbie pizzas baked on our Weber Baby Q caught fresh from whatever waterway we stumble upon with plenty of fine SA chardonnay.

Oh no, we are only a week away from getting home but already planning our next trip away.

An added bonus with the Jeep is the air suspension. Hitching and unhitching is a dream.  Don’t seem to need that windy thing on the jockey wheel at
all!

Allan

I just wanted to express my gratitude to Darryl Tunley as he helped me to install the new roller assemblies on the storage bin of my early model Quantum including removal of the front water tank for gaining access to some rivets and reducing the width of the bin to accommodate the new rollers. He has also provided advice to me when I was re positioning the stone guard and had to make up new stainless steel struts.

Darryl has been very much a part of my positive dealings with AOR. He always makes me feel welcome. This is an important issue for me and many others and, along with the quality of the concept, the design, and the build, and the support from the sales team.

I should add that we hear of many horror stories from other people in their dealings with caravan businesses, including some very well reputed companies. These companies just don’t seem to understand the importance of providing a complete package, including the after sales support. It’s a mystery to me.

D. Lancaster

I recently took my Eclipse from Brisbane to Karumba back down the Darling Run to the Murray mouth and home via Strezleki Track. No dust inside but we did
get it bogged and VERY muddy! nothing fell off and everything still works. Amazing piece of kit!

R. Smith

You guys rock! Thanks for all you did to bring our Matrix back up to scratch! Not just the job, but the awesome attitude you guys all have in the pursuit of excellence and your “can do” approach to ensure that us mere mortals, who buy AOR because of the unparalleled quality and component choice, are happy campers.

W. Gredig

We bought our first AOR Oddy in 2008 and in all the years since, have found AOR to be totally responsive, no matter what the issue or question.

Parts have been supplied to us in Perth without argument and Darryl and the rest of the team have always been most helpful.

We have been proud to have been ambassadors for AOR wherever we have travelled.

As professional Quality Assurance Consultants and very harsh critics of substandard products and service we know that AOR have well and truly successfully tapped into all of the text book secrets of customer service!

We also continually scan the market for a better ‘new’ product that may better meet our remote travelling and camping needs – haven’t found it yet.

Our new AOR Q4 is due in August! Well done and thanks Steve, Rhonda, Darryl, Luke, Mick and the team.

M & A Burton

‘We recently picked up our new Matrix and headed back home to SA. Unfortunately we discovered that the fridge kept going into “wake up” mode every 10/15 minutes.

The fans seemed to keep kicking in at regular intervals. We videoed the sound sequence and on returning home, contacted AOR.

We were rapt with the response – we were able to organise an Evakool agent to come to our place and he replaced the 2 fans within a week of our call to AOR AND since then, all has been OK.

We wanted to share “good news” stories because it is support like this that gives people confidence in doing business with companies that really do care about their customers. It is easy to criticise, but sometimes more difficult to send a positive to businesses.’

Geoff – Sometimes things play up but as part of our After Sales Service promise, we will give you support when you need it, where you need it so you can get back on the road and continue living your dream as soon as possible.

Kerry Colebrook – Couldn’t agree more, they are the best for after sales service, we brought a second hand Odyssey camper, and we spoke to them about it and they couldn’t be more helpful with any questions we had with it, and are alway there if we need anything so thank you AOR you are the best.

Geoff

My wife and I would like to congratulate you on your company.

We were impressed two years ago when we initially visited your factory to get details of the Quantum we had seen at the Adelaide Caravan Show. As all the salespeople were tied up with customers at the time, you showed us through the factory and the new series 4 Quantum that was only half completed. We were satisfied that the new layout suited our ‘camping’ needs. We signed up for the Quantum then and took delivery in February last year.

On our travels this year we experienced problems with the macerator not always working. So we changed the itinerary of our holiday and visited your factory again to have the macerator attended to. AOR Service fixed the problem.

However, on collecting the camper again, we noticed a very slight cut in the vinyl near the door. Despite being inundated with numerous phone calls and queries from staff, Service arranged for the cut to be repaired immediately. We would like to congratulate and thank Service on their professionalism which not only met our expectations, but certainly exceeded them.

Also, on this trip, we decided that perhaps the Quantum was not the ideal camper for us. It is ideal in the warm weather, but we have decided that as we are getting older, we would prefer something more suited to both indoor and outdoor camping. We do like the Quantum and have sung its praises to admirers in Caravan parks, but in cold, wet weather where we may go on other holidays, we would like indoor cooking as well.

Luke Brown took us through your factory again and showed us both versions of the Matrix. We had decided buy the full height Matrix, but over the next week, Luke continued to query us on the ability of our tow vehicle with a Matrix. So, rather than be satisfied with a quick sale, Luke was looking after our interests. He is also helping with the sale of our Quantum. We would therefor also like to thank Luke for his caring and professional approach.

We are quite content and proud to be repeat customers of your company and its products.

A&R McDougall

Mid June 2017, my wife and I drove with our 2013 Qantum from Melbourne to Alice Springs via Tibooburra,Innamincka and Mt Isa. Then out to Uluru and then the Great Central Road to Warburton WA for the start of the Connie Sue. The Connie Sue stretches from Warburton down to Rawlinna in WA. This stretch of 650km has no services, fuel or ground water, so you need to be totally self sufficient. Then we took a rough track of 145km through station country from Rawlinna to Cocklebiddy. There is no fuel at Rawlinna, so we needed to carry enough diesel for the 800km trip to Cocklebiddy.

The first 300km of the track (southbound) is very, very corrugated with many washaways, though some of the worst washaways had work arounds. Most of the track is quite narrow alternating between tall trees on either side to low scrub. The track is also quite sandy in places and takes its toll on fuel consumption. With the Q in tow, my 6 cylinder diesel Jeep normally uses around 14l/100 on hard roads and bitumen, but this first 300kms fuel use was 18.3 l/100 at an average speed of around 30kph. No other traffic passed during day 1 and we spent our first night about 140kms into the track. By the
second night we made it to Neale Junction, where the Connie Sue intersects with the Anne Beadell Highway. Neale Junction is about 315kms south from Warburton. On day 2, a group of 3 guys in 2 cars also travelling south were the only other travellers we came across. We spent a nice evening with them at Neale Junction.

From Neale Junction down to Giles Crossing (about 200kms) the track opens up and is not as corrugated, so speed increased to around 70-80 kph and fuel consumption dropped to 13l/100. However, the last 100kms to Rawlinna is very rocky with limestone ridges and loose rock. The only travellers we saw on the second half of the Connie Sue from Neale Junction to Rawlinna were 4 camel shooters heading northbound. The rail platform at Rawlinna was set up with table and chairs and fire pits ready for dinner under the stars for passengers travelling on the Indian Pacific train. The Connie Sue ends at Rawlinna, but we still needed to get down to Cocklebiddy. The 145km track to Cocklebiddy is through a couple of large sheep stations and is quite rocky though not as corrugated as we experienced on the first half of the Connie Sue. There are about 10 gates to open and close as you cross through the sheep stations. We had a Hema navigator on board which was essential for this track as it can become quite confusing with other tracks crossing it. Our speed on this leg of the journey was around 20-30kph with fuel consumption up to around 16l/100 with all the stopping and starting to avoid
large and/or sharp rocks.

It’s a great trip across beautiful country. We saw dozens of feral camels, though not much other widelife. It’s very remote, and quite a challenging drive, though if you take it slow and consider approach angles across the very rough patches and washaways it becomes relatively straightforward. We took a satellite phone and Personal Locator Beacon which gave us great piece of mind. My Jeep Grand Cherokee has just OK clearance, but despite this is a very capable 4WD vehicle and had no trouble with the track…not even a flat tyre. We did require low range on a few occasions. The Q behaved just
beautifully behind the Jeep and was a dream to jump into at the end of a long day. Absolutely nil issues with car or trailer.

Total fuel use was 16.0l/100, or around 130litres of diesel for the 800km trip. We had taken 200 litres of fuel along with 2 spare wheels for both the car and trailer to be absolutely stress free. It was very nice to hit the bitumen at Cocklebiddy!

Carrick

Just had to say we are so impressed with our AORC Eclipse II that we collected in February 2013.

The first trip home from Caloundra and the handover that was exceptional and detailed (thanks Luke) saw us travel inland to avoid (well we tried to) the floods. Despite the detours the Eclipse was fantastic. Towed beautifully behind our 100 series Landcruiser.

Even when we got rained in in Lake Nagu Nagu NP and found ourselves stuck in mud that stuck like glue, the Eclipse was fantastic. It saved us from getting wet, were able to cook inside for 4 people and slept 3 as our friends Kimberley Karavan had slipped off a culvert and was sitting at a 45 deg. angle! One slept in the car because friendship can only stretch so far! Rain and mud roads prevented us from getting out and so the Eclipse kept us all sane until help could be sought the next day! We finally made it back to Victoria after some very wet weather.

We have just returned from camping at Easter in Echuca and we set up the shower/toilet tent for the first time. It was a success of course! A bit of a struggle figuring out how to fold the shower tent back up though, really should take more notice. Finally figured it out. Very impressed – no insects inside this time (Lake Nagu Nagu had creepy crawlies getting in under the roller in the windows) and despite the abundance of flies – only a few got in.

Cannot wait now to set off for the West later in the year and enjoy our luxurious Eclipse. (ps – we fit our portaloo in the hatch next to the big drawer and there is heaps of room for the genie and bits and pieces too!).

Love, love love the Eclipse and thank AOR clan for their professionalism and expert customer service.

Jan & Ron

We are still settling into the Matrix after years with the Quantum. While we loved the Quantum dearly we are so excited about what the Matrix will offer us. I know that I have said similar things in the past but the total product that AOR offers is top shelf quality. Your concepts and designs are so strong, the build quality and attention to detail is excellent, and the after market support is exceptional. I do not know of another company that brings the total package together so well.

Of course, so much of the product is about good people. As I was lying in bed last night I could not help but be mindful of the combined effort of so many individuals that is required to deliver such a magnificent product. All the problem solving that goes into the initial concept and detailed design, and the energy that goes into all the numerous issues that have to be solved by the guys doing the work, as well as theirs commitment to quality.

I also want to give a special thanks yet again to Darryl and his crew. We had an immediate issue with the fridge which had a faulty thermostat. Normally we would have a backup fridge in the Cruiser, but we had to forgo that pleasure this time as the Cruiser was chockers with everything that had to be packed into the Matrix.

While we had joked yesterday that Darryl doesn’t mind calls in the wee small hours, I felt somewhat embarrassed when I called him last night seeking some assistance. As usual, in his “no fuss” manner, he arranged for an air con mechanic to check the fridge out and when it became evident that the replacement part would be some time away, arranged for Mark to swap the fridge with a new one.

I have to say that we were so impressed with Mark as well. Apart from his obvious technical capability and knowledge, he s so respectful of our new “home”. Without asking he just automatically removed his boots and was so careful when removing and replacing the fridge in the restricted space.

As I said, good people are so crucial to the product outcome. Anyway, thanks for heading up such a wonderful group of people who deliver such a great product – one that benefits Anne and I as well as so many other satisfied customers who have become one of the AOR broader family.

Dave & Anne

Bryan & I would like to say a big thanks to you all at AOR for the continuing friendly service, help and understanding shown to us. We purchased one
of the first Eclipse’s some years ago and upgraded to a Quantum last year. I believe Marty started the ‘pre owned’ section on your website to help us,
and others like us sell our existing vans and camper trailers to upgrade.

Our Quantum has now been sold through the site in 3 days and obtained our price with both the Eclipse and Quantum.

You have a great product which holds it value, excellent friendly staff with Darryl & Co in Service, Sales with Luke, Clay and Jane who are very patient
and helpful and especially Marty in Management.

We think three-times prove it…….. Great Team, but sorry guys, we intend to stop at the Matrix.

Keep up the good work,

B & K Pugsley

If you read the literature about placing weight in a trailer there is some good studies from the UK. The inertia effect is very important to reducing sway. If you then look at a Q it has the heaviest items positioned perfectly. The water tanks as low as possible and as close to axle line as possible. The batteries are slightly forward of axle line then the kitchen which loaded is another major weight component perfectly positioned a little further forward of that the weight is all nicely centered at the back of the triangle between tow ball and trailer axle.

P Oz

Steve I know you’re a Landrover fan but perhaps they could get some customer service 101 training from your company. I actually used your company as an example this week in a presentation to our sales team on excellent customer service. You guys have it nailed!

J Johnson

Bryan & I would like to say a big thanks to you all at AOR for the continuing friendly service, help and understanding shown to us. We purchased one
of the first Eclipse’s some years ago and upgraded to a Quantum last year. I believe Marty started the ‘pre owned’ section on your website to help us,
and others like us sell our existing vans and camper trailers to upgrade.

Our Quantum has now been sold through the site in 3 days and obtained our price with both the Eclipse and Quantum.

You have a great product which holds it value, excellent friendly staff with Darryl & Co in Service, Sales with Luke, Clay and Jane who are very patient
and helpful and especially Marty in Management.

We think three-times prove it…….. Great Team, but sorry guys, we intend to stop at the Matrix.

Keep up the good work,

B & K Pugsley

Thank you so much for your exceptionally awesome service. We are in awe of the amazing service we have received from AOR start to finish. Your correspondence throughout the build process was just awesome! We loved your friendly, fun vibe as it just ramped up our excitement even more. Just like yourself, in my personal business (and my life) customer service is just so key in success. As is acknowledging it, so thank you so much for everything you do for your customers…makes it!

A&R Murphy  (Quantum Plus Family)

Four years ownership, 400 nights’ sleep, from the Cape to Tassie, across the Nullabor and now in Karratha. Sorry, Steve, we are not upgrading to a Q, or Matrix or Aurora. We are permanently delighted with dust and water free under-canvas luxury camping.

T Bond

You have already added 3 models